# BACS publishes Direct Debits for Dummies

- Link: https://fundraising.co.uk/2006/11/24/bacs-publishes-direct-debits-dummies/
- Published: 2006-11-24T00:00:00+00:00
- Author: Howard Lake

**BACS, the company behind Direct Debit, has joined forces with John Wiley & Sons
to create “Direct Debit for Dummies” – a free, mini-reference guide based on the
publishing house’s bestselling format.**

Direct Debits for Dummies has been designed to help charities supplement in-house
training programmes and educate their call-handling staff about setting up Direct
Debits and managing the associated processes.

BACS say that the new guide can help help call operators get to grips with the practicalities
of Direct Debit in less than 10 minutes. It features facts and figures about the
automated payment method together with tips for handling customer queries about 
Direct Debit and information about the Direct Debit Guarantee.

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Michael Chambers, managing director of BACS said: Seventy-five per cent of adults
in Great Britain now have at least one Direct Debit commitment. It is therefore 
vital that contact centre staff have information about Direct Debit to hand and 
can answer customer enquiries relating to the product swiftly and efficiently.

“Sound product knowledge is key when it comes to delivering the highest standards
of customer care and is particularly important in contact centres which can be exceptionally
busy places. With an increasing number of consumers embracing Direct Debit as a 
convenient payment tool, we hope our Dummies guide will help those responsible improve
operational excellence when it comes to managing Direct Debit payments and enquiries.”

For more information about Direct Debit for Dummies and to find out how to obtain
copies for use in your call centre contact [ba*********@*************co.uk](https://www.fundraising.co.uk/mailto:ba*********@*************co.uk).

Contact Centres interested in receiving a copy of BACS’ Direct Debit for Dummies
Guide can obtain the first 100 copies free of charge.