# Redeem responds to Recipero's report

- Link: https://fundraising.co.uk/2006/11/14/redeem-responds-recipero039s-report/
- Published: 2006-11-14T11:31:28+00:00
- Author: Howard Lake

Redeem has been working with the UK’s largest charities for several years raising
funds through the recycling of mobile phones and printer cartridges. We have generated
over £2.2 million for good causes and recycled and reused hundreds of thousands 
of handsets and have not received a single complaint about incidences of stolen 
goods.

We are an ISO 9001:2000 and ISO 14001:2004 accredited company and take quality very
seriously having robust processes in place to deal with the phones we receive. Redeem
would never put our partners’ or indeed our own well-established reputation at risk
by [knowingly accepting stolen goods](https://www.fundraising.co.uk/are-mobile-phone-recyclers-putting-charities-risk-and-fuelling-phone-crime)
and we strongly refute any suggestion of this.

While we commend the service that Recipero’s CheckMend offers and support its use
for online functions and situations where individuals stand to gain from the sale
of stolen mobiles, at present it is not a practical solution for the processing 
of high volumes of handsets. The time, labour and monetary costs involved would 
undoubtedly impact upon the funds generated for charities through recycling.

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Redeem provides the public with a free service to allow them to dispose of their
old mobile phones while raising funds for charity, protecting the environment and
providing communication for developing countries. We believe the positive impacts
of programmes such as ours should be supported and, while we appreciate the mobile
phone theft is an issue in today’s society, it should not be used to create a barrier
to recycling initiatives denying those who benefit from them so greatly.

www.redeemplc.com

 * **[Mobile phone recyclers refute 'stolen goods' claim](https://fundraising.co.uk/2006/11/17/mobile-phone-recyclers-refute-039stolen-goods039-claim/)**(
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   15 December 2006)
 * **[Charity returns £100,000 grant after "communication failure"](https://fundraising.co.uk/2007/03/29/charity-returns-100000-grant-after-quotcommunication-failurequot/)**(
   29 March 2007)