# New appointments at Phone Room’s client services team

- Link: https://fundraising.co.uk/2006/07/20/new-appointments-phone-room039s-client-services-team/
- Published: 2006-07-20T23:00:00+01:00
- Author: Howard Lake

**Telephone fundraising agency The Phone Room has reorganised its entire client 
services team with several new appointments with the aim of developing more effective
partnerships with clients rather than the more traditional client/agency relationship.**

The reorganisation has preceded an expansion of the agency’s Oxford contact centre
at the end of July from 50 to 75 seats with the capacity for 1.3 million contacts
a year.

Rebekah Sammut has been appointed as a new head of client services. She has already
been joined by account managers Gemma Lord and Sarah Mill, while Rachel Hunnybun
will arrive at The Phone Room as business development manager at the end of July.

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Senior account manager Paula Brown, who is currently on maternity leave, completes
the team, which is supported by Lisa Fitzgerald, who joined in February 2006 as 
client services administrator.

Rebekah Sammut joins The Phone Room, from NOP Mystery Shopping, where she was associate
director for four years. She explained her team’s new focus: “”e shall be looking
to be more of a partner organisation rather than just a service provider. We will
look at our clients’ databases, understand better who their donors are and advise
them on developing a fundraising strategy that the telephone can underpin.

My role at NOP Mystery Shopping was heavily focused on improving customer service
and satisfaction and I am looking forward to using my expertise in this area to 
add to the value we currently provide our clients.”

Vanessa Blake, the Phone Room’s managing director, said: “Expanding our contact 
centre and completely revamping our client services team shows our determination
to offer our clients the best tactical and strategic service we possibly can.”

The agency’s clients include the South Bank Centre, Resource Alliance, Historic 
Royal Palaces, International Animal Rescue, and Coeliac UK.

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