# Charity Commission launches co-ordinated charity enquiry service

- Link: https://fundraising.co.uk/2006/05/15/charity-commission-launches-coordinated-charity-enquiry-service/
- Published: 2006-05-15T23:00:00+01:00
- Author: Howard Lake

Following its recent strategic review, the Charity Commission has announced the 
launch of Charity Commission Direct, a one-stop shop for charity related enquiries.

The Commission hopes that by centralising its enquiries function, it will better
be able to meet customer needs by providing more accurate, relevant information 
with improved response times to postal and email requests.

All enquiries to the Commission will now be assessed by staff at the service, based
in Liverpool, and priority requests identified for action. Other features of the
new service include a dedicated helpline for trustee enquiries and a database of
frequently asked questions. Later in the year a signposting facility will provide
details of specialist organisations for non-Commission enquiries.

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