# Full marks for the best Face-to-Face Fundraiser in London

- Link: https://fundraising.co.uk/2003/06/22/full-marks-best-facetoface-fundraiser-london/
- Published: 2003-06-22T23:00:00+01:00
- Author: Howard Lake

The Public Fundraising Regulatory Association (PFRA) has just completed a test campaign
of mystery shopping in London, with the result that almost a third scored full marks
for politeness with the average score being as high as 92% when taken across all
the fundraising agencies working in London.
Mystery shopping is a quality control
technique where trained canvassers allow themselves to be approached on the street
by face-to-face fundraisers in order to assess them against the PFRA Code of Practice.

The results described 296 as friendly and courteous and when asked, fundraisers
made it clear that they are paid whenever asked and highlighted this issue without
prompting in a further 72% of cases.

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