# Poor online customer service from US non-profits

- Link: https://fundraising.co.uk/2000/04/03/poor-online-customer-service-us-nonprofits/
- Published: 2000-04-03T23:00:00+01:00
- Author: Howard Lake

Michael Webb of Conference House reports in this month’s NFP TECHNO e-zine on a 
depressing survey of US charities’ online donor support. 
Michael Webb of Conference
House reports in this month’s NFP TECHNO e-zine on a depressing survey of US charities’
online donor support. The survey was originally reported in [The Chronicle of Philanthropy](http://www.philanthropy.com).

An online donation was made to forty well-known US charities. Well, only 23 of them
accepted gifts securely online. Six of these 23 organisations failed to acknowledge
the gift within three months. Of the 17 charities requesting offline/paper-based
donations, only six acknowledged them. Overall only 57% acknowleged the donations
within 90 days.

It might be the New Economy, but bad old habits die hard.

## Advertisement

Read Michael Webb’s report on the recent NSFRE conference in NFP TECHNO.

 * **[Dot.coms move in to NSFRE conference](https://fundraising.co.uk/2000/04/03/dotcoms-move-nsfre-conference/)**(
   3 April 2000)
 * **[Waste of resources?](https://fundraising.co.uk/2000/04/04/waste-resources/)**(
   4 April 2000)
 * **[Fundraising events book launched](https://fundraising.co.uk/2000/04/04/fundraising-events-book-launched/)**(
   4 April 2000)